COVID CONFIDENT

Booking a holiday is so exciting! Your experience shouldn’t be spoiled by worrying about what would happen if there’s another lockdown. When you book directly with us you can be assured that we will move or cancel your booking, if you need to.

PEACE OF MIND

We take our guest and staff safety extremely seriously. We have undertaken a thorough risk assessment at Cranmer Country Cottages following the cleaning protocols provided by The Professional Association of Self-Caterers (PASC UK) and linked to on the gov.uk website. these can be seen here: https://www.pascuk.co.uk/standards

We will continue to monitor the cleaning guidelines and will make changes as required.

We are part of the visit England “We’re Good to go scheme” and also registered with AA Covid-19 confident assessment service.

We oversee and check the cleaning of our properties in-house, this means that this very important part of our Covid-19 protocols is not left to a third party!

PASC_Member_logo_2020.v2

“We’re Good To Go” is the official UK mark to signal that a tourism and hospitality business has worked hard to follow Government and industry COVID-19 guidelines and has a process in place to maintain cleanliness and aid social distancing. We’re Good To Go certificate

We carry out a full Covid-secure clean of your cottage prior to your arrival. This includes cleaning, sanitising and disinfecting using a virucidal disinfectant(Please contact us if you wish to know more about the products we use)

OUR COVID REFUND GUARANTEE

In these uncertain times, it is reassuring to know that if you are unable to travel to take your holiday because of a national lockdown, or because you are put into a Tier where you are unable to travel, we will guarantee that you will get a full refund. Please note that the refund guarantee applies only to the address of the “Lead-Booker” given on the booking at the time of booking being put in a high tier, and when the travel restriction coincides with the period of your holiday.

We will refund the cost of your holiday if:

  • There are UK Government restrictions on travel due to the Coronavirus outbreak which make going on your holiday impossible due to compulsory quarantine.
  • Or, if our cottages are legally closed to visitors due to the Coronavirus outbreak.

The refund guarantee covers lockdowns and Tier restrictions, but does NOT cover you (or members of your party) for being unable to travel because you (or a member of your party) fall ill with Covid, or are required to quarantine or self-isolate. These events can be covered by you taking out travel insurance. There are a number of policies that include cover for illness with Covid and self-isolation (example links below) or you can look for suitable cover on comparison sites such as GoCompare.

We are not selling, promoting, endorsing or recommending any particular product, and do not benefit financially from, nor have any formal relationship with, any of these providers.

We strongly advise that you organise your own travel insurance prior to taking your holiday.

Coverwise , Allianz Assistance , Trailfinders

 

DECEMBER 2021 – CORONAVIRUS UPDATE

Updated 20/12/2021

As a family-owned business, people are at the heart of everything we do, so your health & safety and the safety of our staff and contractors has always been, and continues to be, our top priority. In order that we all do our bit to look after one another, we ask all of our guests to familiarise themselves with and adhere to the Government restrictions in place.

The Government rules in relation to Covid are subject to change. We will continue to update this page with more information as and when necessary

We would like to thank everyone for your understanding and support.

Any customers unable to take their booked holidays due to Covid-related legal restrictions have the following options:

Transfer your holiday to new dates, free of charge.

Get a credit voucher for the amount previously paid for your booking, to spend on alternative break, to take place before the end of 2022.

Further, to the above, you would also be entitled to cancel your booking and receive a refund of the amount already paid for the holiday.

If you are only able to take part of your holiday you would be entitled to a partial refund.

To find out more about Coronavirus and read the most recent Government advice, we would advise you tovisit: https://www.gov.uk/coronavirus

Things to remember

Please ensure that all members of the party take a lateral flow test before setting off on holiday if possible.
Please wear face coverings in the shared areas around site including in the laundry, the outside courtyards games room and parking areas.

As at home, you must regularly wash your hands.

If you or anyone you live with feels unwell with Covid-19 symptoms – don’t travel – stay at home and get a test. You must not leave your home for any reason. For stay-at-home guidance visit https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance

Your accommodation provider can refuse your stay if you are showing Covid-19 symptoms on arrival.
Have a plan in case you get ill while away – especially if you are travelling on public transport and need to get home quickly.

Remember to pack hand sanitiser and face coverings and any medication you may need plus your own GP details.

https://www.gov.uk/coronavirus

https://www.nidirect.gov.uk/campaigns/coronavirus-covid-19

TEST AND TRACE

We require full names and contact numbers for all guests over the age of 16 years old staying onsite. We require this information to be sent to us when a booking is made. We will not progress a booking without this information.

 

Although government advice has changed on this, we have been following the government test and trace protocol. Unique QR codes are clearly displayed on the front doors of our properties and the pool. You will be able to use the new NHS COVID-19 App to scan the QR code and identify that you have then entered that property or facility.

Please do not arrive on holiday if anyone in your party is showing signs or has tested positive for Coronavirus.

We advise that when making a booking with us you should take out you own travel insurance in case you need to cancel your holiday due to Coronavirus.  See our Cancellation Policy 

For further information please see our Covid-19 FAQS