Does my cottage have WiFi?
We have poor rural broadband. We provide a shared Wi-Fi guest network and a secure network for Netflix etc.
What is the phone signal like?
It is pretty poor although we do have 4G wifi. There is an emergency pay phone in the courtyard which accepts 10 pence pieces. The best place for signal is across the road next to the vintage petrol pump.
Where is the nearest Supermarket?
- Tesco Fakenham – 17 Oak Street Fakenham NR21 9DX
- Morrisons Fakenham – Clipbush Lane, Fakenham NR21 8SW
- Aldi – 20 Norwich Road Fakenham NR21 8AZ
- Lidl – Holt Road Fakenham NR21 8JG
Can I organise a Supermarket delivery?
Yes, It is a good idea to organise this well in advance of your stay. Please give the driver the name of your property and postcode NR21 9HY. Please arrange the delivery to arrive after you do and please ensure they have the cottage details.
The staff onsite, cannot take delivery of your goods.
YOUR ACCOMMODATION:
Are bedlinen and towels included?
Yes, beds are made up with fresh linen on arrival. One hand towel and one bath sheet are provided per guest.
Am I expected to clean the cottage before departure?
We expect to find the cottage in a reasonable clean and tidy condition at the end of your stay. Whilst you are not expected to fully and deeply clean the whole house on your departure, you are expected to perform some basic cleaning tasks. The following should always be carried out prior to vacating the property:
- Wash-up and tidy all kitchen items
- Empty fridge/freezer/dishwasher
- Remove all perishable foodstuffs from cupboards
- Remove all rubbish and waste and take to the recycling area/bins provided.
- Clean BBQ and utensils
- Ensure that the bathrooms (including basins, sinks, and WCs) are clean – toilets flushed.
- If you are staying in Coot Cottage with a dog please pick up all dog mess and wrap and place in the general waste bin, adjacent to the barn opposite the property. Please remove all dog hair from the soft furnishings or floors.
What happens if I do not have time to do this before departure? don’t you have cleaners for this?
Our cottages are self-catering, our house-keepers’ job is to clean and prepare the property between lettings for the next guests. They have a limited timeframe and whilst they expect to clean the property they do not expect to clean up personal mess after departing guests.
You are legally bound to reimburse us for replacement, repair or extra cleaning costs on demand. Monies will be deducted from the housekeeping deposit once we have informed you of any problems. See our Terms and conditions here
What size are the beds?
We offer a choice of fixed king-sized beds, 6ft wide zip and link beds which are 6ft wide and the same length as the king-sized beds. There are 3ft full sized single beds for adults and children and a couple of 5- foot zip and link beds suitable for a couple or 2 children. Sorry we cannot provide an extra long bed for people who require extra length. Please check the bed sizes as detailed in your booking information.
Are any of the property’s suitable for a wheelchair user?
Our properties were originally converted in 1999 all of them have at least a 5cm threshold step. Tern Cottage has a non-slip bathroom floor with a level entry shower and grab rail. Coot Cottage has a spacious walk-in shower with tiled floor and hand rail. Please visit our website for our access statements to determine whether our properties would be suitable for your stay.
Can I have extra visitors to site for a celebration?
Sorry we can only accommodate the number of people who are booked into the cottage on site. If you wish to have any additional visitors during your stay you must contact us and we will confirm any special arrangements in writing
Can I bring a pet?
1 small dog is welcome in Coot Cottage. Sorry, no pets anywhere else.
What baby/child items are available in the cottage?
We will provide a Red Kite travel cot and high-chair, however we will not be able to provide cot linen. We do not provide a changing mat.
We can provide a booster seat and bed sides for little ones. We provide some plastic crockery and cutlery which will go through the dishwasher.
Will there be a coffee machine in the cottage?
Yes, there will be either Nespresso coffee machines or Tassimo.
Is the BBQ and Garden furniture present in the outside space?
We will continue to provide a barbecue, please bring your coal and fire lighters. Garden House has a gas barbecue. All cottages have garden furniture. We also provide parasols, these are not to be used in windy weather.
During the winter months from October through to end march depending on the weather some garden furniture, barbecues and garden parasols are removed.
Do you have an electric car charging point?
We have 2 Rolec electric car charging points. We charge £25.00 per weekend stay and £45 for a seven night stay. These are to be booked and paid for prior to your stay. The charging points are available on a shared basis.
We provide 2 EV charging points in our lower car park. There are 2 x type 2 sockets, the supply is 7.2kW (32 amp). We do not provide rapid charging due to our limited electricity supply.
- Cars must be charged using the EV charging points in the north car park.
- You must not charge your car from a standard 13 Amp plug within the property as this would be a Fire Risk.
What happens if I arrive early?
Normally if you give us a call on the day, we may be able to offer you and earlier check-in.
If you need to feed children and require facilities https://www.creakeabbey.co.uk/ is a good place to stop, it is just 10 minutes on from us and has plenty of easy parking. It may be an idea to book ahead during the busy season.
Where do I collect my keys from?
Keys will be available in the lock box adjacent to the front door of your property. The key-box code will be sent to you before your stay.
What happens if I am arriving late?
If you are planning on arriving later than your check in time, please telephone or email us (as detailed on your booking confirmation).
Can you provide oven to table meals?
We are unable to provide oven to table meals at this time. These can be purchased from the Walsingham Farms shop https://www.walsingham.co/products-and-services/
How do I access the pool?
We provide you with a timed access key fob, this will work for the times you have been allocated to use the pool; the key will work until 20 minutes before the end of session time. They key fob will be on your cottage keys.
Can I book cycle hire for my stay?
Yes. Please visit https://www.norfolkcyclehire.co.uk/
Can I arrange fireworks during my stay?
No, sorry we are not insured for guest fireworks or Chinese sky lanterns. Our properties overlook farmland and fireworks and Sky lanterns are a fire risk with dry crops and cause disturbance to cattle and sheep.
Can I fly a drone over the site for photography?
Flying of drones is prohibited on or around our site for privacy and security reasons.
What is provided in the games room?
There are children’s toys, books, DVD’s, a pool table (this takes 50pence pieces per play) and table tennis (each cottage has their own set of bats and ping pong balls).
Do I need to bring my own tennis equipment?
Yes, please bring your own rackets and tennis balls.
OUR LOCATION:
Is the nearby Sculthorpe Airbase active?
Cranmer, South Creake and Sculthorpe are in a Low Flying Area which broadly covers Norfolk & Suffolk.
We are close to an historic decommissioned airbase at Sculthorpe. The Royal Air Force station at Sculthorpe was closed in 1992. The area is used for military training from time to time and is not a regular occurance. The low flying exercises carried out between RAF Marham in Kings Lynn and RAF Mildenhall in Suffolk. Exercises can be part of a global exercise over the North Sea and are affecting a large part of the Norfolk coast and countryside areas.
Exercises are carried out during weekdays, usually 2 -3 days when they do occur. Dates and times vary and we are not given advanced warning.
The low flying can cause a disturbance at night when the exercises can carry on past midnight. This bothers some guests more than others, and some regular guests are happy to enjoy the entertainment of parachute exercises or a bit of plane spotting.
Where can I park my car?
There is ample off road car parking at our site just check our site map for details.
Is there a pub within walking distance?
Sadly not. There are local taxi services nearby.
Where is the nearest beach?
Wells-next-the-sea and Holkham beach, sandy beaches 15 – 20 mins from here.
Other important stuff:
How does the Housekeeping security deposit work?
We won’t ask you to pay a damage deposit upfront.
Instead, we save your payment details securely, the deposit is held against your card and not processed unless there have been damages which have not been reported. If there are charges, we’ll deduct the agreed cost.
We ask you to report any breakages or faulty equipment as soon as seen.
How can I contact the owners?
You can contact us by email bookings@nofolk-luxury-cottages.co.uk or by phoning the numbers issued in your arrival information.
What happens if I need to cancel my holiday?
Please contact us in writing by email as soon as possible. We recommend that the Customer sends written notification of cancellation by email requesting confirmed receipt. We will confirm your cancellation with you in writing and notify you of any payment or refund due to you at that time. Please note that cancellation will not be effective until we have provided written confirmation of the same.
The effective date of cancellation is when written notification is received by Cranmer Country Cottages and receipt has been confirmed in writing by us. The amount of refund will dependant on the amount of time before the arrival date. We will try and re–let the Property. If we are able to re-let the Property, we will refund money paid less our Cancellation Fee and subject to any difference in price between the Booking Price and the re-let price. Any amounts due for refunding will be made within 14 Days.
It is the responsibility of the Customer to acquire suitable travel insurance for themselves and their party to cover the booking. We strongly recommend that the Customer acquires suitable insurance to cover circumstances beyond the Customers’ control such as, but not limited to, jury duty, incarceration, change in personal or work circumstances, military service, illness, emergencies and travel delays.
See our Cancelation Policy
How do I make a complaint?
If you have a complaint during your holiday you should contact us immediately so the problem can be resolved as quickly as possible. If you discuss the problem with us during your stay, it can usually be sorted out straightaway. If there is a malfunction of equipment, we may need to arrange delivery of parts and things may take a little longer we would discuss the situation in full with you.
